FAQ

How do I book a tour or transfer with Beautiful Vancouver Explorer?

You may book a tour or transfer online by clicking on the BOOK NOW button. You will be notified by email it is successfully booked and paid. Message us at info@bvexplorer.com for special request.

Where are your pick up and drop off locations?

We offer complimentary pick-ups and drop-offs at the cruise terminal (Canada Place), and hotels in Downtown Vancouver.

How do we make payment for booking?

We accept credit and debit cards: MasterCard, Visa, American Express, and Interac Debit. There is no fee for processing credit card payments. Full payment is required upon booking. Price is per person in Canadian Dollars plus an additional 5% GST tax payable upon booking. Price is subject to change without notice unless a booking is confirmed.

What is your cancellation policy?

If you cancel 2 days in advance of the scheduled departure date, there is a full refund. If you cancel less than 2 days, there will be NO REFUND. We will endeavour to inform you at least 24 hours in advance if a tour is cancelled for any reason beyond our control, and will provide a full refund. Our guests’ safety is our priority. We reserve the right to refuse or to cancel tours to those who may be deemed unsafe, or have prior medical conditions.

What is your refund policy?

No shows are non-refundable. The refund of all monies paid for tours or shuttle services will constitute full settlement for the cancelled tours or shuttle services. There will be no refunds for minor changes to tour itineraries, schedule time changes, or delays caused by any reasons beyond our control.

What is your privacy policy?

We use secure encrypted transmission to protect your personal information and payment transactions. We keep all information collected private and confidential. We will never sell your personal information.

Is your vehicle wheelchair accessible?

Our vehicles are not wheelchair accessible.

What about gratuities?

Tipping the driver tour guide is at your discretion. It is appreciated. It is not included in our tour or shuttle fares.

Make your holidays a memorable one.